DragonSlots Casino Privacy Policy

At DragonSlots, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our platform at https://dragonslots.com/. By accessing our services, you acknowledge that you have read and understood how we handle your data. We are committed to maintaining the highest standards of data protection and transparency in everything we do.

Who We Are

DragonSlots Casino is operated by TechSolutions Group N.V., a company registered under the laws of Curaçao. We hold a gaming licence issued by the Curaçao Gaming Authority (GCB), which governs our operations and sets the regulatory framework within which we process your data. Our registered address and full corporate details are available upon request by contacting us at [email protected].

Information We Collect

When you register and use our Dragon Slots casino platform, we may collect the following categories of personal data:

Personal Identification Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Government-issued identification documents for KYC verification
• Username, password, and account preferences

Financial and Transaction Data

• Payment method details (e.g., Visa, Mastercard, Neteller, Skrill, crypto wallets)
• Deposit and withdrawal history, including amounts and timestamps
• Information related to bonuses claimed, such as DragonSlots free spins or promo code usage
• Transaction records linked to our DragonSlots bonus and VIP programme activity

Technical and Usage Data

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent on site, and click-through behaviour
• Mobile app usage data (iOS and Android) when you use the DragonSlots app
• Log-in data including DragonSlots login times and session durations
• Cookies, pixel tags, and similar tracking technologies

How We Use Your Information

Here at DragonSlots Casino, we use the personal information we collect for the following purposes:

• To create and manage your account, including enabling secure Dragon Slots login access
• To process deposits and withdrawals through your chosen payment methods
• To verify your identity in compliance with anti-money laundering (AML) and Know Your Customer (KYC) regulations
• To provide customer support via live chat (available 24/7) or email at [email protected]
• To administer bonuses, promotions, and our 50-level VIP programme
• To send you relevant offers, such as DragonSlots no deposit bonus codes or reload promotions, where you have consented to receive marketing communications
• To detect and prevent fraudulent activity, money laundering, and other illegal conduct
• To comply with our legal obligations under applicable laws and our Curaçao gaming licence
• To improve our platform's performance, user experience, and game offering

Legal Basis for Processing

We at DragonSlots process your personal data on the following legal grounds:

• Contractual necessity — we need your data to provide our services, process transactions, and manage your account
• Legal obligation — we are required by law to collect and retain certain information for AML, KYC, and regulatory compliance
• Legitimate interests — we process data to protect our platform from fraud and to improve our services
• Consent — where you have given explicit consent, such as for marketing communications or optional cookies

Cookies and Tracking Technologies

Our DragonSlots Casino website uses cookies and similar technologies to enhance your experience. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). These help us remember your preferences, analyse site traffic, and serve relevant content.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform, including Dragon Slots casino mobile features and the DragonSlots application.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

• Payment processors — to facilitate deposits and withdrawals via methods such as Skrill, Neteller, Apple Pay, crypto wallets, and others
• Game providers — studios such as Pragmatic Play, BGaming, Evolution, and others may receive limited technical data to deliver their content
• Regulatory and law enforcement authorities — when required by law or our Curaçao licence obligations
• Identity verification services — to complete KYC checks required before processing withdrawals
• Analytics providers — to help us understand how players interact with our DragonSlots casino online platform

All third-party partners we work with are contractually required to handle your data securely and in accordance with applicable privacy laws.

Data Retention

We retain your personal data for as long as your account remains active and for a minimum of five (5) years after account closure, in line with our legal and regulatory obligations. Financial records may be retained for longer periods where required by law. When data is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by DragonSlots Casino:

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete information
• Right to erasure — in certain circumstances, you may request that we delete your data
• Right to restrict processing — you may ask us to limit how we use your data
• Right to data portability — you may request your data in a structured, machine-readable format
• Right to object — you may object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at [email protected] or [email protected]. We will respond to your request within 30 days.

Security Measures

We at Dragon Slots casino employ industry-standard technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. These include SSL encryption, secure server infrastructure, two-factor authentication options, and regular security audits. However, no online transmission is ever completely risk-free, and we encourage you to use strong, unique passwords for your account.

Restricted Markets

Our DragonSlots casino does not accept players from the United States, United Kingdom, France, or other jurisdictions where online gambling is prohibited. If you access our platform from a restricted territory, we may be required to close your account and return any funds in accordance with our Terms and Conditions.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our DragonSlots Casino platform. We encourage you to review this page periodically. Continued use of our services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data, please reach out to our team. We are here to help and will respond to all privacy-related enquiries within 24 hours.

• General support: [email protected]
• Complaints and data requests: [email protected]
• Live chat: Available 24/7 directly on our website

We value your trust and remain committed to protecting your privacy as you enjoy everything our Dragon Slots Canada and international platform has to offer.