DragonSlots Terms and Conditions

Welcome to DragonSlots Casino. By accessing or using our website at https://dragonslots.com/, registering an account, or placing any bets, you confirm that you have read, understood, and agreed to these Terms and Conditions in their entirety. We strongly encourage you to review this document carefully before proceeding. If you do not agree with any part of these terms, you must discontinue use of our platform immediately.

1. About Us

At DragonSlots, we operate under a licence issued by the Curaçao Gaming Authority (CGA). Our platform is owned and operated by TechSolutions Group N.V., registered under the laws of Curaçao. We are committed to providing a fair, transparent, and secure gaming environment for all players. Our services are available in multiple languages and currencies, and we welcome players from Canada and numerous other international markets.

2. Eligibility and Account Registration

To use our services at DragonSlots Casino, you must meet the following eligibility criteria:

• You must be at least 18 years of age, or the legal gambling age in your jurisdiction — whichever is higher.
• You must not be a resident of any restricted territory, including the United States, the United Kingdom, or France.
• You must register only one account per person, household, or IP address.
• You must provide accurate, complete, and up-to-date personal information during registration.
• You must not use our platform for any fraudulent or unlawful purpose.

We reserve the right to suspend or terminate any account where we believe the above conditions have not been met. As part of our DragonSlots Casino sign up process, we may request identity verification documents before permitting withdrawals or continued gameplay.

3. Know Your Customer (KYC) and Verification

We are required by our licensing obligations to verify the identity of all players. At DragonSlots, we may request the following documentation at any time:

• Government-issued photo identification (passport, national ID, or driver's licence)
• Proof of address dated within the last three months (utility bill or bank statement)
• Proof of payment method (front and back of card, e-wallet screenshot)
• Source of funds documentation where required

We will process verification requests promptly. Failure to provide required documents may result in the suspension of withdrawals or account closure. Our DragonSlots Casino login and account access may also be restricted pending verification.

4. Deposits and Withdrawals

We offer a comprehensive range of payment methods at DragonSlots, including Visa, Mastercard, Skrill, Neteller, Neosurf, PaysafeCard, Flexepin, MiFinity, Apple Pay, Google Pay, Revolut, Jeton, Luxonpay, CashtoCode, and cryptocurrencies including BTC, ETH, XRP, LTC, USDT, ADA, DOGE, SOL, BNB, DOT, and LINK.

4.1 Deposit Rules

• Our minimum deposit is €10.
• All deposits must originate from a payment method registered in your own name.
• We do not accept deposits from third parties under any circumstances.
• We process deposits instantly in most cases, though delays may occur depending on your payment provider.

4.2 Withdrawal Rules

• Our minimum withdrawal amount is €20 (some methods may accept €10).
• Withdrawal limits apply: €4,000 per day, €16,000 per week, and up to €60,000 per month.
• We process withdrawal requests within a pending period of up to 72 hours.
• Cryptocurrency withdrawals are processed near-instantly after approval; e-wallets take up to 24 hours; cards up to 3 business days; bank transfers up to 7 business days.
• We reserve the right to request full KYC verification before processing any withdrawal.

5. Bonuses and Promotions

Here at DragonSlots, we offer a generous welcome package of 460% up to €4,000 plus 700 Free Spins spread across your first four deposits. This includes our first deposit bonus of 100% up to €1,000 plus 250 Free Spins and a Bonus Game, followed by three further deposit bonuses. All bonuses are subject to a 40x wagering requirement unless otherwise stated.

5.1 General Bonus Terms

• We reserve the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• Bonus funds must be wagered before any withdrawal of bonus-derived winnings is permitted.
• We do not permit the use of bonus funds for prohibited bet types or game categories unless explicitly stated.
• One welcome bonus is permitted per player, household, and IP address.
• We may void bonuses and related winnings where abuse or fraudulent activity is suspected.
• Our DragonSlots no deposit bonus, where applicable, is subject to the same general terms and verification requirements.

We also offer ongoing promotions including the Fortune Wheel on every deposit, Champion Reload, VIP Sunday Boost, Prize Drops with a €100,000 pool, Missions, Tournaments, and a 50-level VIP programme. Any DragonSlots promo code must be entered at the time of deposit to be valid.

6. Gameplay and Fair Use

At DragonSlots Casino, we provide access to over 10,000 games from more than 100 studios, including BGaming, Pragmatic Play, Playson, Nolimit City, Hacksaw, Yggdrasil, and others. Our live casino features Blackjack, Roulette (American, European, and French), Baccarat, Poker, and Game Shows in 4K quality. We also offer a full sportsbook with live betting.

You agree to use our platform for personal entertainment only. The following actions are strictly prohibited:

• Using automated software, bots, or any artificial means to gain an unfair advantage
• Colluding with other players or exploiting software errors
• Engaging in any form of money laundering or fraudulent activity
• Attempting to manipulate game outcomes or exploit bonus terms

7. Mobile App and Platform Access

Our DragonSlots app is available for both iOS and Android devices and can be downloaded directly from our website. The DragonSlots Casino mobile experience is fully optimised for all screen sizes. By installing our app, you may qualify for a 10 Free Spins bonus as outlined in our current promotions. All terms applicable to the desktop version of our platform apply equally to the mobile app and browser-based version.

8. Responsible Gambling

We are committed to promoting responsible gambling on the DragonSlots Casino online platform. We provide tools including deposit limits, session time limits, cooling-off periods, and self-exclusion options. If you feel that your gambling is becoming harmful, we encourage you to contact our support team or reach out to independent organisations such as GamCare or Gamblers Anonymous. We take problem gambling seriously and will act upon any concerns raised.

9. Limitation of Liability

We provide our services on an "as is" basis. While we make every effort to maintain uninterrupted access to our platform, we cannot guarantee that our services will be free from errors or downtime. We shall not be held liable for any loss or damage arising from technical failures, service interruptions, or events beyond our reasonable control. Our total liability to you in any given circumstance shall not exceed the amount deposited by you in the relevant transaction.

10. Privacy and Data Protection

We collect and process your personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By using our services, you consent to our collection and use of your data as described therein. We do not sell your personal information to third parties. For full details on how we handle your data, please refer to our dedicated Privacy Policy page.

11. Customer Support and Complaints

Our support team at DragonSlots Casino is available 24/7 via live chat. You may also reach us by email at [email protected] for general enquiries or [email protected] for formal complaints. We aim to respond to all callback and email requests within 24 hours. If a complaint cannot be resolved internally, you may escalate the matter to the relevant regulatory authority under our Curaçao licence.

12. Amendments to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Where changes are material, we will notify you via email or a prominent notice on our website. Your continued use of our DragonSlots Casino platform following any such update constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of any changes.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Curaçao. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Curaçao, unless applicable local law requires otherwise. If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

By continuing to use our services, you acknowledge that you have read and accepted all terms set out on this page. If you have any questions, our DragonSlots team is always here to help.